Here you can check the current status of your server. Click on the issue link to learn more about the problem and when it is expected to be resolved.
Resolved issued are highlighted in white, ongoing issues - in red, and upcoming maintenances - in green.


Data Center Date & Time Issue Current Status
FiColo
 Helsinki, Finland
2021-02-22 05:34 GMT
Feb 22nd Network Maintenance Finland Data Center Resolved
Dear Customers,

We would like to inform you of a maintenance that will be performed in our Finland Data Center.

Start: Monday 22 - February - 2021 00:01 - 06:00 AM  EET / 22:01 - 04:00 UTC

The maintenance will be done to one fault tolerant edge switch at a time. However there can be minor outages in customers connection during the maintenance window. All services are affected by the change and
during said outages your accounts and user data could be inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2021-02-18 12:34 GMT
Feb 27th UK DC core network switches maintenance Upcoming
Dear Customers,

We would like to inform you of a maintenance that will be performed in our UK Data Center.

Start: Saturday February 27th from 00:01 - 06:00 AM UTC.

All servers will be rebooted one at a time with expected downtime 5 to 10 minutes per server.

The reason for the maintenance is a migration to more resilient core network switches.

All services are affected by the reboot and during that time the accounts and user date will be temporary inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2021-02-01 17:00 GMT
VPS migration within our UK data center Resolved
Hello,

We will be performing a major hardware upgrade on one of our VPS nodes within the UK data center. The VPSes hosted on it will all be migrated to a new server which will provide better overall performance. All VPS containers will be moved under the supervision of our system administrators one by one. The expected downtime is no more than couple of minutes per user while their VPS is being stopped on the old server and powered up again on the new one.





Best Regards,
Support Staff
 
TelePoint
 Sofia, Bulgaria
2021-01-28 08:50 GMT
2021-01-28 10:50 Europe/Sofia
Network Maintenance Bulgarian Data Center Resolved
Dear Customers,

We would like to inform you of a major maintenance that we will be performing in our Bulgarian Data Center.

Start: Thurdsday Jan 28th , 09:00 AM UTC to 15:00 PM UTC.

The
maintenance will include replacement of core network equipment and
improvements and we advise you to expect service outages or temporary timeouts for the
duration of the maintenance. All services are affected by the change and
during said outages your accounts and user data will be inacessible.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2021-01-27 03:45 GMT
Major DDOS towards UK DC Resolved
Dear Clients,

For the past couple of hours we have been experiencing a widescale DDOS attack aimed at one of ours clients that resulted in overall network service disruptions with clients sharing the same server as the targeted host being most affected.

The DDOS represented itself as a normal UDP flood that was getting scrubbed by our protection service, however it later moved to a full blown NTP amplification attack. We have been able to mitigate the issue as of writing this and we will be closely monitoring the situation for the next 48 hours.

We would like to apologize for any inconvenience this issue has caused you. Thank you for your understanding.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2021-01-26 09:32 GMT
Storage Server Overload Resolved
Dear Customers,

We are currently experiencing overloading with a
storage cluster causing time-outs on various services like websites and
or files access.

Our system administrators are working closely
with the data center technicians in order to resolve this issue as fast
as possible.

As soon as the trouble is resolved we will update its status here.

Update: Trouble has been resolved, while at the meantime a couple of servers were upgrade as well for greter stability.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team
 
FiColo
 Helsinki, Finland
2021-01-25 04:35 GMT
Core switch software version upgrade 25.01.2021 Resolved
Dear Customers,

We would like to inform you about planned upcoming maintenance at our data center in Finland.

It will take place on: Jan 25th 2021 00:01 - 06:00 EET

Severity and user impact: Major - Upgrade will be done to one fault tolerant core switch at a time.
However there can be minor outages in customers connection during the maintenance window.

Ficolo Core switches will be upgraded to recent software version during the maintenance window.
All customers with Ficolo shared firewall services are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant core switch at a time and test functionality
-Overall test of environment functionality after the changes.

Goal: Improved Performance and security.
 
Pulsant
 London, UK
2021-01-22 13:06 GMT
Planned UK DC maintenance Resolved
Dear Customers,

We would like to inform you that we will need to continue the maintenance in our UK data center tomorrow on January 22nd.

Start: Friday, Jan 22nd, 08:00 AM UTC . Expected maintenance window 6 hours. Total downtime: 30 minutes.

We will be moving physically servers from one server rack to another.

Severity and user impact: Major - Maintenance will be done to one server at a time and Web, Mail, MySQL, Control panel outages will occur.

Tasks:
-Preparation for the maintenance.
-Perform planned maintenance action to one server at a time.
-Overall test of environment functionality after the changes.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff    
 
Pulsant
 London, UK
2021-01-21 11:48 GMT
Planned UK DC maintenance Resolved
Dear Customers,

We would like to inform you about a major maintenance that we will be performing in our UK Data center.

Start: Thursday, Jan 21st, 08:00 AM UTC . Expected maintenance window 6 hours. Total downtime: 30 minutes.

We will be moving physically servers from one server rack to another.

Severity and user impact: Major - Maintenance will be done to one server at a time and Web, Mail, MySQL, Control panel outages will occur.

Tasks:
-Preparation for the maintenance.
-Perform planned maintenance action to one server at a time.
-Overall test of environment functionality after the changes.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff
 
Pulsant
 London, UK
2020-12-14 11:11 GMT
Major UK Data Center Maintenance Resolved
Dear Customers,

We would like to inform you of a major maintenance that we will be performing in our UK Data Center.

Start: Monday Dec 14th, 08:00 AM UTC to 20:00 PM UTC.

The maintenance will include major network infrastructure updates and improvements and we advise you to expect service outages for the duration of the maintenance. All services are affected by the change and during said outages your accounts and user data will be inacessible.
Update: We had unexpected hardware issues with malfunctioning hardware that required we reverse the changes made to our network infrasctructure. We will be redoing the network upgrade on Monday and have made sure there are no hardware issues at this point.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff