Dear Customers,

We would like to inform you about a major maintenance that we will be performing in our UK Data center.

Start: Nov 20th, 9.00 pm UTC. Expected maintenance window 2 hours.

We will be moving physically servers from one server rack to another.

Severity and user impact: Major - Maintenance will be done to one server at a time and Web, Mail, MySQL, Control panel outages will occur.

Tasks:
-Preparation for the maintenance.
-Perform planned maintenance action to one server at a time.
-Overall test of environment functionality after the changes.

Thank you for your time and understanding regarding this matter.

Best Regards,
Support Staff

Maintenance Planned for - 23.11.2020 00:01 - 06:00 EET

Tasks:
-Preparation for the maintenance
-Perform upgrade actions to one fault tolerant core switch at a time and test functionality
-Overall test of environment functionality after the changes.

Goal:
Improved Performance and security.

Dear clients,

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff

Dear Customers,

Starting at 07:00 am UTC tomorrow morning, Oct 13th will be performing maintenance to our databases which serve all our webmail interfaces.

During this time, access to these interfaces will be interrupted for up to 30 minutes, however these actions do not interfere with mail flow in any way.

This does not have any effect on IMAP or POP services.

Thank you for your time and understanding regarding this matter.

Internet edge routers maintenance 12.10.2020 00:01 - 06:00 EEST

Severity and user impact: Major - Maintenance will be done to one fault tolerant router at a time. However there can be minor outages in customers connection during the maintenance window.

Maintenance action will be performed to one fault tolerant Internet edge router at a time. During the maintenance window connection sessions may move from one fault tolerant router to another. All Ficolo Internet customers are affected by this maintenance.

Tasks:
-Preparation for the maintenance
-Perform planned maintenance action to one fault tolerant router at a time
-Overall test of environment functionality after the changes.

Dear Customers,

We would like to inform you about an upcoming maintenance on the server related to our support ticket system.

We will be migrating the server on Wednesday, 6.30 am - 7.00 am UTC.

During the maintenance the ticket system will not be accessible from the control panel and if you need any assistance during that time, you can always get in touch with us via email at support@propersupport.com

Best Regards,
Support Staff

Dear Customers,

We’ll be performing a scheduled system maintenance this Wednesday, September 30th, 2020 between 6:30 AM and 7:30 AM UTC.

During this maintenance window there may be limited access to certain functions of your Control Panel such as Let's Encrypt issuance, etc.

We apologize for any inconvenience this may cause, and thank you for your patience.

Best Regards,
Support Staff

Dear clients,



Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely monitoring the situation and hope it will be promptly resolved by the DC staff.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff

Dear Customers,

We are deploying a new Distributed-Denial-of-Service Protection system (Anti-DDoS) that will take place on 10.09.2020 at 00.01 EEST.

No action is required from the customers during the replacement from the old system to the upgraded Anti-DDoS system,
estimated downtime for the replacement will be maximum approx. 30 minutes.

Goals:
-Possibility to react detected attacks faster and with various methods.
-Better protection against DDoS attacks targeted towards customer environments
-Better segregated DDoS protection solutions, to avoid single attack target protective actions possibly causing unwanted effects towards other customer systems.

If you have any questions, don't hesitate to contact us.

Best Regards,
Support Staff