Dear Customers,

We’ll be performing a scheduled system maintenance this Wednesday, September 30th, 2020 between 6:30 AM and 7:30 AM UTC.

During this maintenance window there may be limited access to certain functions of your Control Panel such as Let's Encrypt issuance, etc.

We apologize for any inconvenience this may cause, and thank you for your patience.

Best Regards,
Support Staff

Dear clients,



Our US DC is currently experiencing general network connectivity loss, impacting all our services in that DC as well. We are closely monitoring the situation and hope it will be promptly resolved by the DC staff.

We are sorry for any inconvenience this has caused you and thank you for your patience and understanding.

Kind Regards,
Support Staff

Dear Customers,

We are deploying a new Distributed-Denial-of-Service Protection system (Anti-DDoS) that will take place on 10.09.2020 at 00.01 EEST.

No action is required from the customers during the replacement from the old system to the upgraded Anti-DDoS system,
estimated downtime for the replacement will be maximum approx. 30 minutes.

Goals:
-Possibility to react detected attacks faster and with various methods.
-Better protection against DDoS attacks targeted towards customer environments
-Better segregated DDoS protection solutions, to avoid single attack target protective actions possibly causing unwanted effects towards other customer systems.

If you have any questions, don't hesitate to contact us.

Best Regards,
Support Staff

Dear Customers,

We are currently in the process of upgrading the Power Distribution Units at one of the racks in our US Data Center to increase resilience and stability.

While this is in progress, some dedicated servers located there may need to be power cycled, while they are being moved to the new units.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

We are currently experiencing an issue with one of our database servers in Australia.

This can lead degraded or loss of services for the clients on the server.
Our administrators are working on resolving the issue.

We apologize for any inconvenience caused.

Dear Customers,

We are currently experiencing routing issues affecting our US Data Center which is also affecting our services.

Our system administrators are
working closely with the data center technicians in order to resolve
this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

Dear Customers,

We are currently experiencing overloading with a storage cluster causing time-outs on various services like websites and or files access.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

Dear Customers,

We are currently experiencing overloading with a Ceph storage cluster causing time-outs on various services like websites and or files access.

Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.

As soon as the trouble is resolved we will update its status here.

Please accept our apologies for any caused inconvenience.

Best Regards,
Support Team

Dear Clients,

We are currently experiencing a network slowdown affecting all of our services in the UK Data Center.

We are working closely with the Data Center technicians, have already pinpointed the cause of the problem and expect to have access to the services fully restored within 30 minutes.


We deeply apologize for any inconvenience this has caused you.



Best Regards,

Support Team