Dear Customers,

We are currently facing network connectivity issues at our BG data center, which are affecting all services hosted there.

Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

Dear Valued Customers,

We wish to inform you that, tomorrow(13/09/2024) at 4:00 PM AEST, we will be conducting critical hardware maintenance on several servers within our AU Datacenter. This maintenance is necessary to uphold the stability and performance of our systems.

During this period, you may experience some disruptions to our services. We expect the maintenance to be completed within two hours.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Sincerely,

The Support Team

Dear Customers,

We are currently facing network connectivity issues at our BG data center, which are affecting all services hosted there.

Our team is actively collaborating with our network providers and data center technicians to resolve the issue and restore services as swiftly as possible.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding during this time.

Dear Customers,
We are currently facing connectivity issues with our US data center due to technical difficulties with our DDoS protection provider. This is affecting all our services hosted in that location.

Our team is actively collaborating with both the DDoS provider and our data center technicians to resolve the issue as swiftly as possible and restore normal service.

We apologize for any inconvenience this may cause and appreciate your understanding.

Dear Customers,

Please be informed that unscheduled maintenance is currently underway for some of our servers. 

We are applying critical updates that require an immediate reboot. The process will take approximately 30 minutes for all servers to be back online and fully operational.

We appreciate your understanding and patience as we work to ensure the security and stability of our systems. We will notify you as soon as the maintenance is complete.

Thank you for your understanding.

Best regards,

Support Team

Dear Customers,

There is an isolated hardware issue in the data center in USA. The services that are affected are part of the VPSes and part of the shared hosting accounts like MySQL Database server in this data center. Our system administrators and the data center technicians are currently working on this in order to restore all of the services back to normal as quickly as possible.

Thank you for your understanding on this matter and apologies for any inconvenience caused.

Thank you for your patience and understanding.

Sincerely,
Support Team

Dear valued customers,

We apologize for the inconvenience, but we need to perform an urgent maintenance task that requires the temporary shutdown and subsequent rebooting of several servers. This maintenance activity was unforeseen and is essential to ensure the stability and efficiency of our systems.

During this process, you may experience a brief interruption in service. We anticipate that the entire operation will be completed within approximately 20 minutes.

Please rest assured that our team is working diligently to minimize any disruption to your experience. We understand the importance of your access to our services and are committed to resolving this issue as quickly as possible.

Thank you for your patience and understanding.

Sincerely,
Support Team

Dear Customers,

We are currently experiencing storage outage which may impact your services. Our system administrators are currently working on this in order to restore all of the services back to normal as quickly as possible.

We apologize for any inconveniences this might have caused you.
Thank you for your patience and understanding!

Best Regards,
Support Staff

Dear Customers,

We would like to inform you of a current network issue we are experiencing that may impact your service. Over the past few days, we have observed intermittent packet loss to our US data center.

Rest assured, our team is actively collaborating with our data center technicians to resolve this issue as swiftly as possible. 

We understand the importance of a stable and reliable network for your operations and are dedicated to restoring normal service.

However, if you encounter any connectivity issues in the meantime, we kindly ask you to reach out to our support team. 

To expedite the troubleshooting process, please provide a trace route to our server from your location experiencing the problem. 

This information will greatly assist us in identifying and resolving any specific issues affecting your connection.

We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to resolve this matter promptly. 

Thank you for your continued trust in our services.

Best Regards,

Support Staff

We are currently experiencing connectivity issues affecting our subnet 162.210.96.0/24 in the Colohouse DC due to routing problems with one of the Data Center's upstream providers. We are actively working with the netops staff at the Colohouse Data Center to resolve these issues as swiftly as possible.

We understand the inconvenience this may cause and are making every effort to restore service to full capacity. We will keep you updated on the progress of our resolution efforts.

Thank you for your patience and understanding.